Privacy Policy

Effective Date: 16 July 2026

1. Our Commitment to Your Privacy

Liberal Lawn Mowers (“we,” “our,” or “us”) is committed to respecting and protecting your privacy and personal information in accordance with applicable laws and regulations in Pakistan, including the Prevention of Electronic Crimes Act 2016 (PECA), applicable consumer protection laws, and relevant data protection requirements.

This Privacy Policy explains how we collect, use, process, store, and safeguard your personal information when you:

Use our website or any of our online services;
Purchase our products or services;
Interact with us via email, telephone, in person, or through social media; or
Visit our premises or engage with our dealers, distributors, or business partners.

By using our website or services, you acknowledge this Privacy Policy and our Terms & Conditions. If you do not agree with this Privacy Policy, please discontinue use of our website and services.

2. Personal Data We Collect

“Personal Data” means information that can identify you directly or indirectly. We collect and process information that is reasonably necessary to provide our products and services. This may include:

Identifiers: Name, address, email address, telephone number, and, where required for a legitimate business or legal purpose, CNIC information.
Financial Data: Bank details and payment information. Payment card information may be processed directly through secure third-party payment providers.
Technical Data: IP address, browser type, device information, operating system, website usage information, and cookies.
Location Data: General geographical information where provided or permitted by your device or browser.
Media Data: Photos, videos, and other media submitted by you or provided to us in connection with products, services, support, events, or communications.
Preferences & Purchase History: Product interests, quotations, orders, service history, warranty information, and customer feedback.

3. How We Collect Data

We may collect Personal Data in the following ways:

Directly from You: When you complete forms, place orders, register products, request quotations, submit inquiries, or contact us.
From Dealers & Distributors: When you purchase or request services through our authorized business partners.
Automatically: Through cookies, analytics tools, server logs, and similar technologies when you use our website.
From Third Parties: Where appropriate, from service providers, marketing platforms, social media platforms, or publicly available sources.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to improve your browsing experience, understand website traffic, maintain website functionality, and improve our services.

These may include:

Strictly Necessary Cookies: Required for essential website functionality.
Performance Cookies: Used to understand website performance and visitor activity.
Functional Cookies: Used to remember preferences and improve functionality.
Advertising Cookies: Where applicable, used to support relevant advertising and marketing activities.

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. How We Use Your Data

We may use Personal Data to:

Process and fulfill product orders and quotations;
Provide warranties, repairs, maintenance, and after-sales support;
Manage dealer and distributor relationships;
Respond to customer inquiries and service requests;
Improve our website, products, and services;
Send updates, offers, and marketing communications where permitted and, where required, with your consent;
Prevent fraud, misuse, unauthorized transactions, and security incidents;
Maintain business records and comply with applicable legal and regulatory obligations; and
Protect our legal rights, property, customers, employees, and business operations.

6. Sharing Your Data

We may share Personal Data where reasonably necessary to provide our products and services, operate our business, comply with legal obligations, or protect our rights.

This may include sharing information with:

Authorized Dealers & Distributors: Where necessary to fulfill product, delivery, installation, warranty, or service requests.
Service Providers: Including payment processors, hosting providers, IT service providers, delivery partners, analytics providers, and marketing service providers.
Regulatory Authorities: Where disclosure is required or permitted by applicable law.
Legal Authorities: Where required in response to court orders, legal processes, investigations, or other lawful requests.

We do not sell your Personal Data to third parties.

7. Data Storage & Transfer

Your information may be stored on servers located in Pakistan or with reputable third-party service providers operating secure data centers in Pakistan or other jurisdictions.

We use reasonable technical and organizational safeguards, which may include encryption, access controls, secure transmission protocols, authentication measures, and other security practices appropriate to the nature of the information.

8. Your Rights

Subject to applicable laws and legitimate business or legal requirements, you may have the right to:

Request access to Personal Data we hold about you;
Request correction or updating of inaccurate information;
Request deletion of Personal Data where legally permissible;
Withdraw consent for marketing communications;
Object to certain types of data processing; and
Ask questions about how your Personal Data is collected or used.

To exercise these rights, please contact us using the details provided in the Contact Us section below.

9. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including:

Fulfilling orders and providing products or services;
Providing warranty and after-sales support;
Maintaining business and financial records;
Complying with applicable legal and regulatory requirements;
Resolving disputes; and
Enforcing agreements and protecting our legal rights.

When Personal Data is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

10. Third-Party Links

Our website may contain links to third-party websites, services, social media platforms, or other online resources.

We are not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of third-party websites before providing them with your Personal Data.

11. Data Collection from Minors

Our products and services are primarily intended for adults and business customers. We do not knowingly request or intentionally collect Personal Data from children for purposes unrelated to our legitimate business activities.

If you believe that a minor has provided Personal Data to us without appropriate authorization, please contact us so that we can review the information and take appropriate action where required.

12. Security Commitment

We take reasonable steps to protect Personal Data against unauthorized access, loss, misuse, alteration, or disclosure.

Our security measures may include SSL/TLS encryption, firewall protection, access controls, secure authentication, system monitoring, and other technical and organizational safeguards.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions to protect your information, we cannot guarantee absolute security.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal and regulatory requirements.

Any updated version will be published on this page with a revised effective date. Your continued use of our website or services after an updated Privacy Policy is published constitutes acknowledgment of the updated policy to the extent permitted by applicable law.

14. Contact Us

If you have questions about this Privacy Policy, wish to request access or correction of your Personal Data, or wish to exercise any applicable privacy rights, please contact us:

Liberal Lawn Mowers
22 Queens Road, Lahore, Punjab, Pakistan
Email: info@liberallawnmowers.com.pk
Phone: +92-42-36362453

When contacting us about a privacy request, please provide sufficient information for us to identify your request and respond appropriately.