Shipping & Delivery Policy
At Liberal Lawn Mowers, we provide reliable delivery and logistics support for lawn mowers, turf care machinery, sports ground equipment, spare parts, and related products across Pakistan and selected international markets.
Delivery arrangements depend on the product type, weight, destination, availability, and whether the equipment is standard or custom manufactured.
1. Shipping Zones & Regional Coverage
Zone A – Pakistan Domestic Delivery
We deliver our products throughout Pakistan, including major cities and remote areas where suitable transport services are available.
- Lahore
- Karachi
- Islamabad & Rawalpindi
- Faisalabad
- Multan
- Peshawar
- Quetta
- Sialkot
- Gujranwala
- Hyderabad
- Bahawalpur
- Other cities, districts, and delivery locations across Pakistan
Domestic delivery methods may include:
- Local delivery within Lahore
- Nationwide courier services for smaller items
- Goods transport services for machinery and heavier equipment
- Dedicated commercial transport for large or institutional orders
- Free shipping on selected promotional products or offers, where applicable
Zone B – International Delivery
We can arrange international shipping to selected destinations in the GCC, Middle East, Africa, and other regions, subject to product availability, logistics arrangements, import regulations, and destination-country requirements.
International freight is generally quoted separately based on the product, destination, shipment dimensions, weight, and preferred transport method.
2. Shipping Classes & Handling Structure
| Shipping Class | Approx. Weight | Typical Products | Typical Delivery Method |
|---|---|---|---|
| Standard Equipment | 0–50 kg | Smaller tools, components, spare parts, and accessories | Courier or parcel service |
| Medium Weight | 50–100 kg | Light machinery, walk-behind mowers, and accessories | Goods transport or suitable freight service |
| Industrial Weight | 100–500 kg | Commercial machinery and sports ground equipment | Commercial transport |
| Heavy Machinery | 500–1,000 kg | Large turf rollers, ride-on equipment, and specialized machinery | Truck-based or specialized transport |
| Extra Heavy Freight | 1,000–2,000+ kg | Heavy turf rollers, pitch equipment, and large machinery | Dedicated flatbed or heavy-haul transport |
| Export Freight | Any weight | International machinery and equipment orders | Freight quotation and export coordination |
3. Order Processing & Production Timelines
Orders are normally processed from Monday to Saturday, subject to product availability and confirmation of payment.
- Standard products: Usually processed within 24–72 hours after payment confirmation.
- Custom-manufactured equipment: Production may require approximately 2–6 weeks before dispatch.
- Large project or institutional orders: Production and delivery schedules are agreed individually according to the project requirements.
If procurement of components, customization, or production requirements affect the expected delivery schedule, we will communicate the revised timeline to the customer.
4. Estimated Delivery Timeframes
Delivery times are estimates and may vary depending on the destination, transport availability, product size, weather, public holidays, customs procedures, and other logistical circumstances.
- Major cities in Pakistan: Approximately 3–7 business days
- Remote and rural areas: Approximately 5–14 business days
- Heavy or extra-heavy machinery: Approximately 7–21 business days
- International shipments: Approximately 2–8 weeks, depending on the destination, carrier, customs clearance, and shipping method
These timeframes are estimates and are not guaranteed delivery dates. Delays may occur due to weather conditions, transport restrictions, customs procedures, public holidays, political or civil disruptions, or other circumstances beyond our reasonable control.
5. Heavy Equipment & Site Access
Heavy machinery and large turf equipment may require specialized transport and delivery arrangements.
Customers receiving heavy equipment are responsible for ensuring that the delivery location is accessible to the required commercial vehicle or specialized transport.
Unless specifically included in the quotation or purchase agreement, the customer is responsible for arranging suitable equipment and labor for unloading heavy machinery, including forklifts, cranes, loaders, or manual handling personnel where required.
6. International Shipping, Duties & Taxes
International orders are normally handled on a quotation basis.
Unless otherwise agreed in writing, the customer or importer is responsible for applicable:
- Import duties and customs charges
- Local taxes and government charges
- Customs clearance fees
- Port, terminal, and handling charges
- Destination-country regulatory requirements
- Import permits or other country-specific documentation where required
Where applicable, Liberal Lawn Mowers can provide standard export documentation such as commercial invoices, packing lists, and applicable transport documents.
7. Inspection Upon Delivery & Reporting Damage
Customers should inspect their shipment as soon as it is received.
If the equipment or package appears damaged, incomplete, or inconsistent with the shipment documents:
- Inspect the equipment immediately upon delivery.
- Record any visible damage or shortage on the delivery or transport receipt where possible.
- Take clear photographs and videos of the packaging and equipment.
- Keep relevant shipment and transport documents.
- Contact Liberal Lawn Mowers within 48 hours of delivery to report the issue.
Providing photographs, videos, shipment documents, and other relevant evidence helps us investigate delivery-related issues efficiently.
8. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information, including the recipient's name, phone number, address, city, and any relevant access instructions.
Additional transportation costs resulting from incorrect or incomplete delivery information, failed delivery attempts, restricted site access, or customer-requested changes to the destination may be charged to the customer.
9. Installation & Commissioning
Standard delivery does not automatically include equipment assembly, installation, on-site commissioning, operator training, or technical demonstration.
Where required, installation, commissioning, operator training, or specialized technical services may be arranged separately and quoted according to the equipment and location.
Any services specifically included in a quotation, purchase order, or written agreement will be provided according to the agreed terms.
10. Logistics Support & Contact
For shipping quotations, delivery coordination, order status, or logistics assistance, please contact:
Liberal Lawn Mowers
22 Queens Road, Punjmahal, Lahore, Punjab 54000, Pakistan
Phone / WhatsApp: +92 324 4253430
Email: info@liberallawnmowers.com.pk
Our normal response time for shipping and logistics enquiries is 24–48 hours.
11. Frequently Asked Questions
How long does heavy machinery delivery take in Pakistan?
Heavy machinery deliveries within Pakistan generally take approximately 7–21 business days, depending on the destination, equipment size, transport availability, and delivery arrangements.
How will my order be shipped within Lahore?
Smaller items may be delivered through local courier or delivery services. Heavy machinery is generally transported using suitable local loaders, pickups, or commercial vehicles arranged according to the size and weight of the equipment.
How do you handle out-of-city deliveries across Pakistan?
Smaller products may be sent through courier services or goods transport. Machinery weighing approximately 15–1,000 kg may be transported through regional goods transport services, while bulk or institutional orders may require a dedicated commercial vehicle.
What is a Bilty and how do I collect my machinery?
A Bilty is a transport receipt issued by a goods transport company for a shipment. For shipments sent through a goods transport terminal, customers may receive the Bilty or consignment number and can use it to coordinate collection from the relevant transport terminal.
Do I need to arrange unloading equipment at my site?
For industrial, heavy, and extra-heavy machinery, customers should arrange suitable unloading equipment and labor, such as forklifts, cranes, loaders, or other lifting equipment, unless unloading services are specifically included in the agreed quotation or contract.
How long will it take for my machinery to arrive?
- Major cities: approximately 3–7 business days
- Remote areas: approximately 5–14 business days
- Heavy or bulk equipment: approximately 7–21 business days
- Custom-manufactured equipment: approximately 2–6 weeks for production before shipping
Do you ship sports ground equipment internationally?
Yes. Liberal Lawn Mowers can arrange international shipping for selected sports ground and turf-care equipment to destinations including the GCC, Middle East, Africa, and other markets, subject to logistics and import requirements.
What should I do if my equipment arrives damaged?
Inspect the equipment immediately, document the damage with photographs and videos, note the issue on the transport receipt where possible, and contact Liberal Lawn Mowers within 48 hours of delivery.
12. Delivery Policy Updates
Liberal Lawn Mowers may update this Shipping & Delivery Policy from time to time to reflect changes in our logistics arrangements, delivery services, product categories, or operational requirements.
Customers are encouraged to review this page for the latest shipping and delivery information.